Terms of Service

These Terms of Service ("Terms") govern your use of ScanIn's visitor management system and related services provided by 2M Systems Pty Ltd ("we," "us," or "our"). By accessing or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

• Comply with these Terms and all applicable laws
• Provide accurate and complete information
• Maintain the security of your account credentials
• Use the service only for lawful purposes

2. Description of Service

ScanIn provides a cloud-based visitor management system including:

• QR code-based visitor check-in and check-out
• Real-time visitor tracking and reporting
• Emergency management and evacuation features
• Multi-location management capabilities
• Email notification systems
• Administrative dashboard and analytics

3. Account Registration and Security

Account Creation

• You must provide accurate, current, and complete information
• You are responsible for maintaining account confidentiality
• You must be at least 18 years old to create an account
• One person or entity may maintain only one account

Account Security

• You are responsible for all activities under your account
• Notify us immediately of any unauthorized access
• Use strong passwords and enable available security features
• Do not share account credentials with others

4. Acceptable Use Policy

• Use the service only for lawful purposes
• Do not transmit viruses, malware, or harmful content
• Do not attempt unauthorized access to our systems
• Do not disrupt or interfere with our services
• Do not collect personal information about other users
• Do not send spam or unsolicited communications
• Do not reverse engineer or decompile the software

5. Subscription Plans and Billing

Free Plan

• Free for one location with full features
• 60-day trial of premium features for all plans
• No credit card required

Paid Plans

• Billing occurs monthly or annually
• Charges billed in advance for the subscription period
• Price changes communicated 30 days in advance
• Refunds as per our refund policy

Payment Terms

• All fees are in AUD
• Payment is due immediately upon subscription
• Failed payments may result in service suspension
• Automatic recurring charges authorized

6. Cancellation and Refunds

Cancellation

• Cancel subscription at any time
• Cancellation effective at end of billing period
• Free accounts remain active unless deleted
• Data retention policies apply after cancellation

Refund Policy

• 30-day money-back guarantee for first-time subscriptions
• Prorated refunds for service downgrades
• No refunds for partial months or violation terminations

7. Data and Privacy

• We collect only data necessary to provide the service
• Data is encrypted and stored securely in Australia
• You control visitor data collected at your locations
• We comply with privacy laws
• Data portability and deletion rights are available

8. Intellectual Property

Our Rights

• ScanIn and related marks are our trademarks
• The software and service are protected by copyright
• We retain all rights not expressly granted

Your Rights

• You retain ownership of your data and content
• You grant us a license to use your data to provide services
• You may export your data at any time

9. Service Availability and Support

Service Level

• We strive for 99.9% uptime but do not guarantee it
• Planned maintenance will be announced in advance
• Emergency maintenance may occur without notice

Support

• Email support for all users
• Priority support for paid plans
• Support hours: Mon-Fri, 9 AM - 5 PM ACST

10. Disclaimers and Limitations

Service Disclaimer

The service is provided \"as is\" and \"as available\" without warranties. All express or implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, are disclaimed.

Limitation of Liability

We disclaim all liability for any loss, damage, or claim, including indirect, incidental, special, consequential, or punitive damages, data loss, or reliance on ScanIn. Our total liability is limited to the amount you paid in the last 12 months. This includes outages, security breaches, or unauthorized access, provided we notify confirmed breaches within 24 hours.

11. Emergency Services Disclaimer

12. Modifications to Terms

• Immediately for new users upon posting
• 30 days after notification for existing users
• Upon continued use of the service

13. Termination

• Violation of Terms
• Non-payment of fees
• Illegal or harmful activities
• Extended inactivity

14. Governing Law and Jurisdiction

These Terms are governed by the laws of South Australia, Australia. Disputes resolved in South Australian courts.

15. Severability

If any provision is unenforceable, the remaining provisions remain in full effect.

16. Contact Information